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Customer Service
customer service
At Kayak Products, we want every customer to have a smooth and positive experience. If you have questions about your order, need help with a damaged shipment, or would like to request a cancellation or return, our customer service team is here to help.
Please contact us at [email protected] for assistance.
Damaged Orders
If your order arrives damaged, please contact our customer service team as soon as possible at [email protected]. Be sure to include your order information, a picture of the shipping label, the box showing the damage, the items that were damaged, and a brief description of the damage so we can review the issue and help determine the next step.
Returns
Returns are not accepted on personalized items. This includes items that have been customized with names, special text, or other personalized details.
If you would like to request a return for a non-personalized item, please email [email protected] for return approval before sending anything back. Unauthorized returns may not be accepted. Once your request is reviewed, our team will provide guidance on whether the item qualifies for return.
Personalized Items
Because personalized items are custom-made specifically for each order, they are not eligible for return. We encourage customers to carefully review all names, spelling, personalization details, and order information before submitting their purchase.
Order Cancellations
If you need to cancel an order, you must submit your request within 24 hours of placing it. To request a cancellation, please email [email protected] as soon as possible. After the 24-hour window, orders may already be in processing or production and may no longer be eligible for cancellation.
Need Assistance?
If you have any questions about your order, returns, cancellations, or product concerns, please reach out to our team at [email protected]. We are happy to assist you.